Terms and Conditions

Last updated: 20/05/2025

1. Overview

This website is operated by Bona London. Throughout the site, the terms “we”, “us”, “our”, and “operator” refer to Bona London. Bona London provides this website and all related tools, services and products (the “Services”) subject to your acceptance of these Terms & Conditions.
By accessing or purchasing from our site, you agree to be bound by these Terms, including any additional policy documents referenced herein. If you do not agree to all of these terms, you must not use the site or our Services.

2. Eligibility & Use

You represent and warrant that you are at least the age of majority in your country of residence or that you have obtained parental/guardian consent. You may not use our products or Services for any unlawful or unauthorised purpose.
You must not transmit any malicious code (viruses, worms) or attempt to undermine the security or operation of the site. Breach of these Terms may result in immediate termination of your access and Services.

3. Orders & Pricing

All products and services displayed are subject to availability and may be changed or withdrawn at our discretion. We endeavour to ensure accuracy of all information but errors may occur. If we discover a pricing or product description error after you have placed an order, we reserve the right to cancel that order and refund you in full.
Prices are quoted in GBP unless otherwise stated and exclude customs duties or import taxes the buyer may incur.

4. Payment & Billing

You agree to provide current, complete and accurate payment information. Payment must be authorised by the credit/debit card issuer. If payment cannot be authorised, your order may be cancelled.
We reserve the right to refuse or cancel an order if fraud is suspected or for any reason at our discretion.

5. Shipping & Delivery

We will process and dispatch your order within the timeframe communicated at checkout. Delivery times provided are estimates only. Risk of loss and damage passes to you when the carrier delivers the goods to the address you supplied.

6. Returns & Refunds

Our Return & Refund Policy applies. Please review it carefully. [Link to your refund policy page]
If you are a consumer in the UK or EU you may have statutory rights under the Consumer Contracts Regulations.

7. Intellectual Property

All content on this website (text, graphics, logos, images, software) is our property or the property of our licensors and is protected by intellectual property laws. You may not reproduce, distribute or exploit any content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Bona London shall not be liable for any loss or damage arising from your use of or inability to use our Services or products, including indirect or consequential loss. Nothing in this section limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.

9. Indemnification

You agree to defend, indemnify and hold us harmless against any claims, demands, liabilities, losses, costs or expenses (including legal fees) arising out of:

• your breach of any provision of these Terms; or

• your misuse of the Services or products.

10. Privacy

Your use of our site and the Services is also governed by our Privacy Policy [link to privacy policy page].

11. Changes to Terms

We reserve the right to update or change these Terms at any time. The latest version will be posted on this page, and continued use of the site or Services after any change constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms will be governed by and construed in accordance with the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:
📩 bussinesstores@proton.me