FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are typically processed within 2–3 business days and delivered within 5–10 business days depending on your location. You will receive a tracking number via email once your order ships.

2. How can I track my order?

After your order has been dispatched, a tracking link will be sent to your email. Please allow up to 48 hours for tracking information to update.

3. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it at bussinesstores@proton.me.
Once your order has been processed, it can no longer be changed or cancelled.

4. What is your return policy?

You have 30 days from the delivery date to request a return. Items must be unworn, unused, and in original packaging.
To start a return, please email us at bussinesstores@proton.me.
Visit our Refund Policy for full details.

5. Do you ship internationally?

Currently, we ship to the United Kingdom and select European countries. Please contact us if you wish to confirm delivery availability to your region.

6. What should I do if I receive a defective or wrong item?

We sincerely apologise for any inconvenience. Please contact us within 24 hours of receiving your order and include clear photos of the product and packaging.
Our team will arrange an exchange or full refund.

7. How do refunds work?

Once your return is received and approved, your refund will be processed within 7–10 business days via your original payment method.
If you haven’t received your refund after 15 days, contact us at bussinesstores@proton.me.

8. I haven’t received my order. What should I do?

If your order has not arrived after the estimated delivery time, please check your tracking link first.
If you still need help, reach out to our team — we’ll be happy to assist you.

9. How can I contact Bona London?

You can reach us anytime by email at:
📩 bussinesstores@proton.me
We usually respond within 24 hours (Monday to Friday).

10. Are your products authentic?

Yes. All items are original Bona London designs, crafted with attention to detail and produced under strict quality standards.