Privacy Policy

Last updated: 27/10/2025

This Privacy Policy describes how Bona London (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our website, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources. The information we collect and how we use it depends on how you interact with our Site and Services. In addition to the specific uses set out below, we may use the information we collect about you to:

• communicate with you;

• provide, improve, and personalise the Services;

• comply with legal obligations;

• enforce our Terms of Service;

• protect our rights and the rights of others.

What Personal Information We Collect

Information you provide directly:

• Contact details (name, address, phone number, email);

• Order information (billing address, shipping address, payment confirmations, etc.);

• Account information (username, password, security questions);

• Customer support communications (information you provide when contacting us).

Usage and device information (automatically collected):

• Information about how you access and use our Site and Services, such as device model, browser type, network connection, IP address, cookies, pixels and similar technologies.

Information from third parties:

• Service providers who process payments or facilitate our Services;

• Analytics and advertising partners;

• Other third parties who may collect or share information in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide products and services: process payments, fulfil orders, send notifications, manage returns/exchanges.

• Marketing and advertising: send promotional emails/texts, show targeted ads on our Site and other websites.

• Security and fraud prevention: detect and manage fraudulent or illegal activity.

• Communication and service improvement: respond to your inquiries, provide customer support, and enhance our Services.

Cookies

We use cookies and similar tracking technologies on our Site to remember your preferences, analyse usage, and improve our Services. You may disable cookies through your browser settings, but this may affect your experience and may prevent certain features of our Site from functioning.

How We Disclose Personal Information

In certain circumstances we may share your personal information with:

• Vendors, service providers and fulfilment partners;

• Advertising and marketing partners;

• Affiliates or other entities within our group;

• Third parties in connection with business transfers, legal obligations or to protect our rights.

We do not sell or disclose “sensitive personal information” for purposes other than those described in this policy without your explicit consent.

Third Party Websites and Links

Our Site may contain links to other websites or platforms operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy notices of those websites before providing any personal data.

Children’s Data

Our Services are not intended for use by children under the age of 16 and we do not knowingly collect personal information from children under 16. If you believe a child under 16 has submitted personal information to us, please contact us and we will remove it.

Security and Retention of Your Information

While we implement security measures to protect your personal information, no system is completely secure and we cannot guarantee “perfect security”. We retain your personal information only for as long as needed to fulfil the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes or enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Right of access/know what information we hold;

• Right to deletion;

• Right to correction;

• Right to data portability;

• Right to opt-out of sale/sharing or targeted advertising;

• Right to restrict processing;

• Right to withdraw consent.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding to a request.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us at:
📩 bussinesstores@proton.me
If you reside in a region with a supervisory authority (such as the UK or EU), you may also lodge a complaint with the relevant data protection authority.

International Users

We may transfer, store and process your personal information outside the country in which you reside. When doing so, we will use recognised transfer mechanisms to ensure an adequate level of protection.

Company Information

Bona London
Email: bussinesstores@proton.me
Customer service: Monday to Friday, 9:00 a.m. – 6:00 p.m. (UK time)
Response time: Within 24 business hours